Privacy policy

Privacy policy

Zoome Casino (“Zoome Casino”, “we”, “us”, or “our”) values your privacy and is committed to handling personal information responsibly and transparently. This Privacy Policy explains what data we collect, why we collect it, how we use it, how we protect it, and the choices and rights you may have.

This policy is written to be practical and easy to follow. However, privacy obligations can vary depending on where you live and how you use our services. If any section of this Privacy Policy conflicts with applicable law, the relevant legal requirements will apply.

1. Scope of this Privacy Policy

This Privacy Policy applies to personal information collected through:

• our website(s), mobile experiences, and related pages (the “Services”);
• customer support interactions (chat, email, phone);
• account registration and identity checks (where required);
• payment processing and withdrawal verification;
• responsible gambling and player protection tools;
• marketing and promotional communications (where you opt in or where permitted).

This Privacy Policy does not cover third-party websites or services that may be linked from our pages (for example, payment providers, game studios, or analytics platforms). Those parties have their own privacy policies.

2. Definitions (plain-English)

• Personal information: information that identifies you or could reasonably identify you (e.g., name, email, IP address, ID documents).
• Processing: collecting, using, storing, sharing, or deleting information.
• Controller / Business: the party that decides how and why personal information is processed (typically Zoome Casino).
• Processor / Service provider: a party that processes information on our behalf (e.g., payment processors, fraud detection services).

3. Information we collect

We may collect the following categories of information:

A) Account and Profile Data

• name, date of birth, username;
• email address, phone number;
• address and country of residence.

B) Identity & Verification Data (KYC/AML)

• ID documents (passport/driver licence), selfies for verification;
• proof of address (utility bill/bank letter);
• payment ownership confirmation (as needed).

C) Transaction and Payment Data

• deposit/withdrawal records, payment method details (tokenised where possible);
• fraud checks and chargeback information;
• payout confirmations and financial logs (required for compliance).

D) Gameplay and Usage Data

• session activity, game history, bonus usage and wagering history;
• device identifiers, in-game actions, account settings.

E) Technical Data

• IP address, browser type, device type, OS version;
• cookies and similar identifiers;
• crash logs and performance diagnostics.

F) Communications

• support requests, chat transcripts, emails, complaint records;
• feedback and survey answers.

G) Responsible Gambling Data

• limit settings (deposit/time/loss limits);
• self-exclusion requests and cooling-off records (where applicable);
• safety flags relevant to harm minimisation.

4. Why we collect and use your information

We use personal information to:

1. Provide the Services
   Create and manage your account, allow gameplay, process deposits and withdrawals, deliver customer support.
2. Verify identity and prevent fraud
   Confirm you are who you claim to be, detect suspicious activity, protect our platform, and comply with financial integrity requirements.
3. Comply with legal and regulatory obligations
   Maintain required records for AML/CTF, KYC, auditing, dispute handling, and responsible gambling safeguards.
4. Improve and secure the platform
   Monitor performance, debug issues, protect against attacks, and enhance user experience.
5. Marketing (where permitted)
   Send promotional messages only where you have consented or where allowed by law. You can opt out anytime.

5. Legal bases (general)

Depending on the context, we process personal information under one or more of these bases:

• performance of a contract (providing the Services);
• compliance with legal obligations (identity checks, record-keeping);
• legitimate interests (security, fraud prevention, service improvements);
• consent (marketing preferences, optional cookies).

6. Cookies, analytics, and tracking

We use cookies and similar technologies to:

• keep you logged in and remember preferences;
• understand how visitors navigate the site;
• detect suspicious behaviour and improve security.

Cookie types may include:

• Strictly necessary (site functionality, security);
• Preferences (language, interface choices);
• Analytics (usage measurement);
• Marketing (only where you opt in, depending on region).

You can manage cookies through your browser settings. Disabling cookies may affect parts of the the Services.

7. The data we don’t want (and what happens if you share it)

Please avoid sending sensitive personal information to support unless necessary (e.g., health details). If you share sensitive information, we will handle it carefully and only use it for the purpose you provided it.

8. Interactive chart (no external libraries) — “Privacy Data Categories Overview”

This is a small interactive donut chart that works even if CDNs are blocked (no Chart.js). Hover the donut to see category percentages.

9. Who we share information with

We may share personal information with:

• Payment providers (to process deposits/withdrawals);
• Verification providers (to confirm identity and prevent fraud);
• Game providers (to deliver game content and ensure integrity);
• Analytics/security providers (to improve performance and protect the platform);
• Professional advisers (legal, audit, compliance) where necessary;
• Authorities where required by law or to protect users and the platform.

We do not sell your personal information.

10. International transfers

Your information may be processed in countries other than where you live, depending on where our providers operate. When we transfer data, we aim to use appropriate safeguards (contractual protections, security standards, and access controls).

11. Data retention

We keep personal information only as long as needed for:

• providing the Services,
• meeting legal and compliance obligations,
• resolving disputes,
• preventing fraud,
• enforcing our terms and policies.

Retention periods vary depending on the data type (e.g., transaction records typically require longer retention than marketing preferences). When information is no longer needed, we securely delete or anonymise it.

12. Security measures

We use reasonable administrative, technical, and organisational safeguards designed to protect your information, including:

• encryption in transit (HTTPS);
• controlled access and authentication;
• monitoring for suspicious activity;
• secure storage and vendor risk checks;
• internal policies for handling sensitive verification documents.

No method of transmission or storage is 100% secure. If we become aware of a security incident that affects your data, we will take appropriate steps and notify you where required.

13. Your choices and rights

Depending on your jurisdiction, you may have rights such as:

• access to your personal information;
• correction of inaccurate information;
• deletion (where legally permissible);
• restriction or objection to certain processing;
• portability (in some regions);
• withdrawal of consent (for marketing and optional cookies).

To request access, correction, or deletion, contact us using the details in the “Contact” section.

14. Marketing preferences

You can opt out of marketing emails at any time by:

• clicking “unsubscribe” in a marketing email; or
• contacting support to update your preferences.

We may still send important service or security notices (e.g., password resets, policy updates).

15. Responsible gambling and player protection

We support measures that help players maintain control of their play. Depending on availability and your location, tools may include:

• deposit and session limits,
• cooling-off periods,
• self-exclusion pathways,
• account reviews triggered by risk indicators.

If you feel gambling is no longer enjoyable, consider seeking confidential support. Australia has established public resources designed to help.

16. Age restrictions

Our Services are intended for adults only. We do not knowingly collect personal information from minors. If we learn that a minor has provided personal information, we will take steps to delete it and restrict access.

17. Third-party processors and links

Our Services may integrate third-party tools (game studios, payment gateways, verification services). These providers may process limited data necessary for their functions. We encourage users to review third-party privacy policies when relevant.

18. Automated decision-making and profiling

We may use automated tools to help detect fraud, protect accounts, and maintain platform integrity (e.g., risk scoring based on activity patterns). Where appropriate, users may request clarification or review of certain decisions, subject to legal and operational limits.

19. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in technology, business practices, or legal requirements. When updates are material, we may provide additional notice (e.g., on-site notice). The “Last updated” date will indicate the most recent revision.

20. Contact Us

If you have any questions regarding privacy, the handling of your personal data, or this Privacy Policy, please contact us using the details below:

Brand: Zoome Casino

Website:https://zoomecasino-australia.com

Email:[email protected]

Phone: +61 4 73 812 456

Office Address:
Level 10, 300 Queen Street,
Brisbane QLD 4000, Australia

We aim to respond to privacy-related enquiries within a reasonable timeframe. For security purposes, we may need to verify your identity before processing certain requests.

This Privacy Policy is a template-style draft for Zoome Casino and should be reviewed by legal/compliance counsel to ensure it matches:

• your actual data flows (cookies, payment providers, KYC tools),
• your licensing and jurisdictional obligations,
• your marketing consent approach,
• and the exact rights language required for your target countries.

If you tell me your domain, support email, and whether you use KYC (yes/no) + cookie consent banner (yes/no), I can instantly replace placeholders and align the policy text with your real setup (without adding more questions).